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Terms & Conditions

Designs
Designs using natural materials or glass are not recommended for working fireplaces.  These designs can handle mild heat exposure such as temperatures produced from gas log fireplaces; however, to ensure the safety of your screen while the fireplace is in use, please pull it away from the source of heat by at least twenty inches. Some fire screens can be customized in regard to size and metal finishes. Some are available in a selection of other natural materials. Please inquire about options in regard to natural materials for individual designs.

Prices
Price does not include shipping, handling, packing, storage and insurance charges. All applicable taxes are the responsibility of the purchaser. Prices are subject to change without notice and should be checked with your sales representative before ordering

Production Lead Time
Production estimates for orders are given at the time an order is confirmed by Alchemy Collection. They are based on production schedules at the time an order is placed. Lead times also depend on the timely receipt of all finish specifications and custom dimensions (if applicable) from the client. All orders are produced individually by hand; therefore, delays may occur in manufacturing, especially with custom orders. The precise time of production and delivery is not a condition of sale.

Materials May Vary
Dimensions may vary slightly from those specified since all items are handmade and hand assembled. We reserve the right to improve upon any of our designs or finishes without prior notice. The natural materials used in our designs will always vary in exact size, shade, texture, and pattern, creating a truly unique piece. The natural materials used in our designs are fragile and subject to breakage; please handle with care.

Patina Finishes
Sample patina finishes supplied will show general direction of patinas.  The patina process is a chemical oxidation subject to various factors such as weather, exact metal composition, humidity and temperature.  Exact color matching is not guaranteed.

Quality
Alchemy Collection guarantees its handmade merchandise to be free of manufacturing defects when it leaves our hands and will consider any legitimate claims made within 6 months of shipping. Alchemy Collection is not responsible for durability issues due to misuse or natural wear and tear.

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